Frequently Asked Questions
We’ve got you covered…
2022 COVID-19 Guidelines (Last Updated May 20, 2022)
As we welcome audiences back for live performances, the health and safety of our patrons, artists, volunteers, and staff remain our highest priority. To that end, our policies and procedures are based on recommendations from the Center for Disease Control (CDC) and regulations from state and local governments, as well as the best practices in the performing arts industry, and the recommendations from the dedicated and knowledgable physicians on our Board of Directors. Please note that we will continue to monitor all relevant data and recommendations closely and make appropriate adjustments as deemed safe.
- The Skaneateles Festival will not request proof of COVID vaccination nor proof of a recent negative COVID test result.
- Face masks are strongly encouraged inside indoor concerts but are not required. Should this change, if you have purchased tickets, you will receive an e-mail in advance with further information and masks will be provided at the door.
- The Festival encourages audience members who feel ill or show symptoms of illness to stay home. To facilitate this, we are offering a flexible exchange policy. Call the Box Office at (315) 685-7418 and explain your situation; we will exchange your tickets to another 2022 Festival performance based on availability.
HOW WILL THE INDOOR AND OUTDOOR EVENTS DIFFER?
The Skaneateles Festival concerts are held at two different venues: Indoors at the Presbyterian Church on Genesee Street
Outdoor at the Robinson Pavilion at Anyela’s Vineyards, just south of the village on Rt. 41a
Thursday and Friday concerts are performed at the charming and inviting Presbyterian Church. The acoustics here are wonderful, and your close proximity to the musicians fosters an intimate connection with the music. Seating capacity is around 325.
You can attend our Saturday evening concerts at the Robinson Pavilion nestled in the heart of Anyela’s Vineyards. The idyllic setting and variety of seating options make this the perfect space for warm summer evening concerts. Enjoy up front A-seating, terrace seating, or on the lawn with a blanket and picnic. All the sight lines and acoustics are tremendous from every vantage point.
HOW CAN I PAY FOR MY TICKETS?
Tickets may be purchased anytime online. The Festival office (97 East Genesee St) is open Monday-Friday, 10am-5pm for in person purchase or by calling 315-685-7418. Cash, checks, and all major credit cards are accepted.
DO I HAVE TO PURCHASE MY TICKETS IN ADVANCE?
Advance ticket purchase is a good idea, as it guarantees you a seat. If tickets are still available, they will be sold at the door on the night of the concert. The doors open at 7:30pm on Thursday and Friday evenings. At the Robinson Pavilion, tickets may be purchased at the gate as early as 6:00pm.
DO YOU OFFER STUDENT RUSH TICKETS?
Yes, half-price tickets are available to college students with a valid student ID. Ticket may be purchased 15 minutes before the start of each concert (subject to availability). Note: those 18 & under are admitted free in “B” seating.
WHERE DO I PICK UP MY TICKETS WHEN I ARRIVE?
Tickets will be available at the “Will Call” table located at the side entrance (off the parking lot) of the First Presbyterian Church each Thursday and Friday beginning at 7:15pm. For Saturday concerts at the Robinson Pavilion, the “Will Call” table is located at the main entrance and tickets can be picked up starting at 6:00 pm.
WHAT IS THE BEST TIME TO ARRIVE?
-Seating for the concerts is “first come, first served” within the seating sections, so arriving early will let you pick the seat you want. Due to frequently selling out, seating may be crowded. Keep this in mind if you’re reserving seats for friends and family, please do not hold more than you’ll need. Festival volunteers will be there to help facilitate seating, and can always help you find a seat.
WHAT IF I FORGOT MY TICKETS?
Don’t worry! Visit the box office and we can reprint your tickets.
HOW WILL I KNOW IF A CONCERT VENUE HAS BEEN CHANGED?
A decision to move a Saturday concert is made by 3pm that day. You can confirm the location by checking the website, our social media sites, or by calling the Festival office at 315-685-7418.
ARE CONCERTS FAMILY FRIENDLY?
Yes, we encourage families to attend together. We are pleased to offer free admission to all youth 18 & under for seating in the “B” section. (Please note: they will need a ticket and there is a limit of 2 free youth tickets for each adult ticket purchased.)
ARE ANY EVENTS PET FRIENDLY?
No, although we love pets, they are not allowed at any concerts. The only exception will be for fully-licensed service dogs.
ARE THERE FACILITIES AVAILABLE?
Single-unit portable toilets, Handicap-accessible/ADA-compliant units, and hand wash stations are all available at the Robinson Pavilion.
WHERE DO I EAT IN SKANEATELES?
Skaneateles offers many fine restaurants ranging from Fish Fry to gourmet French cuisine. Please visit www.skaneateles.com for more information
WHAT VOLUNTEER OPPORTUNITIES ARE AVAILABLE?
There are many opportunities available for volunteers: from ushering at concerts to hosting musicians, providing food for dinners or hosting post-concert receptions. For more information or to become a volunteer, click here or call the Festival office at 315-685-7418.
ARE THE VENUES ADA COMPLIANT AND HANDICAP ACCESSIBLE?
Yes, both the church and the pavilion are handicap accessible and ADA compliant. Handicapped seating is available at all price levels.
At the Robinson Pavilion the handicapped seating area is located on the terrace nearest the parking lot, as well as access to the handicapped restrooms.
Please call our office at 315-685-7418 so that we can ensure the best accommodations for both seating and parking.
WHAT SEATING OPTIONS ARE AVAILABLE?
There are two seating sections at Festival concerts: “A” and “B”.
The “A” section is our premium seating, consisting of the front 1/2 of each concert venue and the “B” section is located in the back 1/2 of the venues.
At the Robinson Pavilion “A” seating consists of the blue chairs located both in front of the pavilion and on the upper terrace, as well as any other chairs located throughout the Anyela’s property.
The Robinson Pavilion “B” seating is located anywhere on the lawn and you’ll need to bring your own lawn chairs or blanket to sit on.
DO KIDS GET IN FREE?
Youth (18 & under) are admitted for FREE in “B” seating, but will need a ticket to enter. Comp tickets for youth should be ordered online with your other tickets. Youth who wish to sit in “A” seating will pay the “Student A” price. Note: there is a limit of 2 free youth tickets for each adult ticket purchased.
WHERE DO I PARK AND IS IT FREE?
Parking is free at both locations.
First Presbyterian Church – limited parking in the church lot is available on a “first come, first served” basis. Additional parking is available along the streets of the village, as well as in the municipal parking lot downtown, just a five-minute stroll from the church. Parking is also free at or near the Skaneateles High School.
Robinson Pavilion – you will be directed where to park by Festival staff.
WHAT TIME DO DOORS OPEN?
On Thursday and Friday nights the doors will open at 7:30pm unless noted otherwise. Saturdays the gates will open at 6:00pm for picnicking.
WHAT SHOULD I DO IF I ARRIVE LATE?
All Skaneateles Festival concerts begin promptly. Latecomers to the First Presbyterian Church should enter via the street side doors. Latecomers to indoor venues will be seated at an appropriate pause in the program. At the Robinson Pavilion, please enter courteously without disturbing other audience members.
WHAT IS THE POLICY ON TICKET REFUNDS?
Tickets are non-refundable. Call 24 hours prior to the performance to exchange tickets for another day. Unused tickets returned less than 24 hours before the performance may be acknowledged as a contribution to the Skaneateles Festival.
WHAT SHOULD I BRING TO FESTIVAL CONCERTS?
• For outdoor concerts at the Robinson Pavilion, check the weather forecast for evening temperatures and dress accordingly, as the breeze off the lake can get cool.
• “B” seating ticket holders should also bring a lawn chair or blanket to sit on.
• Note: there is no dress code – feel free to dress up or dress down.
Food and Drink at Robinson Pavilion
• Food: concert-goers are welcome to bring a picnic dinner to be enjoyed before & during the concerts. Limited snacks will be available for purchase from Anyela’s.
• Alcohol: Anyela’s offers on-site purchase of a variety of their wines, as well as specialty beers. Visit Anyela’s website to read about their wine selections.
Please note: outside alcohol is NOT allowed. It is prohibited by Anyela’s Vineyards operating license and the associated liability regulations of New York State.
Please Note: all picnic baskets & bags will be checked upon arrival.
WHAT IS KIDSFEST?
KidsFest! events are interactive concerts for children of all ages. Children learn about music, composition, and being a musician while having fun and interacting with Festival musicians. These concerts are free for children; adults pay $5 at the door. Past performers include: Susan Reed, Time for Three, and Hilary Hahn.
WHAT MERCHANDISE IS SOLD AT FESTIVAL CONCERTS?
Miscellaneous merchandise, including Skaneateles Festival T-shirts, hats, sweatshirts and fleece are available. Guest artist CDs are often available during the week they perform. Merchandise is available for purchase before each concert and during intermission.
IS PHOTOGRAPHY, VIDEOS, OR CELL PHONE FOOTAGE ALLOWED?
We would love for you to take lots of photos before and after the concerts and tag us on social media! We ask that you be considerate during the concert by silencing your phones and being aware of how your photography may be affecting your neighbors’ experience; we want everyone to enjoy the music in the moment. Please do not use flash during the concert.
WHERE DO I STAY IN SKANEATELES?
There are a variety of hotels, B&Bs, and rentals in and around Skaneateles, catering to every financial level. Please go to www.skaneateles.com for more information.
HOW CAN I FURTHER SUPPORT THE SKANEATELES FESTIVAL?
There are many ways to support the Skaneateles Festival, above and beyond basic concert attendance. There are opportunities for individual and corporate donors, program advertisers, and concert and artist sponsorships, all of which allow us to bring the finest musicians to the Festival. For more information on support opportunities, call 315-685-7418 and ask for Susan.
“For decades, this hardy festival has brought high-quality chamber music to the Finger Lakes region.”
THE NEW YORKER
We hope to see you soon!